Here is some information to get you started:
Members were mailed a new Debit Mastercard mid-December 2023 to replace all existing Flex Card Debit Cards. All old cards will be deactivated and closed out on February 25th, 2024, and will no longer work for transactions or logging into online banking or the mobile app.
If you did not receive a new Debit Mastercard to replace your old card by mail, please contact our Member Assistance team via live chat (in the bottom right of your screen) or by phone at 519-944-7333 before February 25th.
If you have received your card and have not yet activated it, please do so before February 25th. Please review the information provided with the card and below to start taking advantage of all your new card has to offer!
Your Existing PIN
The PIN from your existing Flex Card Debit Card has been carried over to your new Flex Debit Mastercard®. Your new card is ready to use right away!
Activate Your Card for Online Transactions and Interac® Flash Transactions
With your new Flex Debit Mastercard®, you can take advantage of transacting online! Before you can start using your new card for online transactions, you must first activate your card by performing a transaction using your PIN at a point-of-sale terminal in-store, at a Motor City ATM or at an Exchange Network ATM.
You will also need to perform a PIN transaction at a point-of-sale terminal in-store before you can begin paying using the tap to pay Interac® Flash functionality. If your existing Flex Card Debit Card had Interac® Flash tapping capabilities turned off, this setting has been transferred over to your new card.