Stage 3 Update

As Windsor-Essex moves into Stage 3 of the Province’s economic reopening plan, we are happy to announce the reopening of our Market Square Branch.

Effective Wednesday, August 19, Market Square will reopen with reduced hours of 9:30AM to 4:30PM, Monday to Friday.

Please note that our branch at 6701 Tecumseh Road East will continue operate with hours remaining 9:30AM to 4:30PM, Monday to Friday.

Upon entering any branch, members will be required to:

• Sanitize their hands;
• Wear a mask that covers their nose and mouth at all times; and
• Practice physical distancing, maintaining a six foot distance from other members and staff

Please continue to only visit a branch if you need one of the following:

• Large Cash withdrawal over $500
• Deposit or Withdraw of American Cash
• To set up a new Flex Card Debit Card
• Obtain a Bank Draft/Official Cheque

Most other transactions can be completed by ATM, Online Banking, Member Assistance Phone Line, or Mobile App

Our Member Assistance Line (519-944-7333) will continue to be available Monday - Friday from 9:00am - 5:00pm. This service is operated by Motor City staff and we strongly encourage members to call ahead and see if your inquiry/transaction can be done outside of the branch.

Important Update: Face Mask

While Windsor and most of Essex County move into phase 2 of the economic reopening plan, we continue to operate under specific mandates set out by our local authorities.  In response to the Class Order of June 23 from the Medical Officer of the Windsor-Essex County Health Unit, Motor City is adopting a requirement of a mandatory face mask for any person entering any Motor City location.

Effective Friday, June 26 members and visitors are required to wear a mask that covers both the mouth and nose before being permitted to enter a Motor City location.

Please note that our branch at 6701 Tecumseh Road East will continue to be the only open branch with hours remaining 9:30AM to 4:30PM.

Please continue to only visit the branch if you need one of the following:

• Large Cash withdrawal over $500
• Deposit or Withdraw of American Cash
• To set up a new Flex Card Debit Card
• Obtain a Bank Draft/Official Cheque

Most other transactions can be completed by ATM, Online Banking, Member Assistance Phone Line, or Mobile App

Our Member Assistance Line (519-944-7333) will continue to be available Monday - Friday from 9:00am - 5:00pm. This service is operated by Motor City staff and we strongly encourage members to call ahead and see if your inquiry/transaction can be done outside of the branch.

Updated Branch Hours

As many of our members begin returning to work we want ensure we are able to accommodate their needs while also ensuring we are continuing to keep the well-being of our team, our members, and the community we serve a priority.

Beginning Monday June 8, 2020 we are updating our operating hours at our only open branch (6701 Tecumseh Road East) to the following:

Monday - Friday from 9:30am - 4:30pm

Please continue to only visit the branch if you need one of the following:

• Large Cash withdrawal over $500
• Deposit or Withdraw of American Cash
• To set up a new Flex Card Debit Card
• Obtain a Bank Draft/Official Cheque

Most other transactions can be completed by ATM, Online Banking, Member Assistance Phone Line, or Mobile App

Our Member Assistance Line (519-944-7333) will continue to be available Monday - Friday from 9:00am - 5:00pm. This service is operated by Motor City staff and we strongly encourage members to call ahead and see if your inquiry/transaction can be done outside of the branch.

Collabria is introducing a Temporary Interest Rate Reduction option to their Payment Deferral program.

Update: This program has ended. Click here for Collabria Covid-19 Updates

Minimum Payment Deferral

Cardholders impacted by COVID-19 can request Deferral of Minimum Payments and the Promotional Interest Rate bundle will be approved for up to 3 months at a time. Members are asked to call the Collabria Contact Centre at 1-855-341-4643 to request Deferral of Minimum Payments. Cardholders can call in after 3 months and can be extended to 6 months, if needed.*

Reduced Interest Rate of 10.9%

Members who are Collabria cardholders and are experiencing a financial hardship due to the impacts of COVID-19 are asked to call the Collabria Contact Centre at 1-855-341-4643 to request their interest rate be reduced to 10.9% for up to 6 months. Interest rates on purchases and cash advances reduced to 10.9% for up to 6 months.^{^}

*Cardholder can apply to defer their payments in three-month increments, with an option to extend for another three months if they are still experiencing financial hardship due to the COVID-19 pandemic.
^This offer will be available to all qualified cardholders, except those with Centra Gold cards who are already in a low interest rate product (note - Cardholders with Centra Gold will continue to be eligible for the Payment Deferral program).

Temporary Reduction of Hours

Nothing is more important to us than the well-being of our team, our members, and the community we serve.

For this reason, as of Thursday, April 2, 2020 we have decided to further reduce our operating hours at our only open branch (6701 Tecumseh Road East) to the following:

Monday - Friday from 10:00am - 3:00pm

Please only visit the branch if you need one of the following:

• Large Cash withdrawal over $500
• Deposit or Withdraw of American Cash
• To set up a new Flex Card Debit Card
• Obtain a Bank Draft/Official Cheque

Most other transactions can be completed by ATM, Online Banking, Member Assistance Phone Line, Mobile App

Our Member Assistance Line (519-944-7333) will continue to be available Monday - Friday from 9:00am - 5:00pm. This service is operated by Motor City staff and we strongly encourage members to call ahead and see if your inquiry/transaction can be done outside of the branch.

Banking Outside of the Branch

We ask all members to perform as many banking functions as they can outside of our branch during these unprecedented times. Below are the methods you can use to transact remotely without visiting a branch to ensure you financial needs are still met:

• Call our live Member Assistance Line at 519-944-7333 (Monday – Friday, 9:00am – 5:00pm)
  • Services offered: account/membership information, transfer of funds, bill payments, investment renewals, set up an appointment
• ATMs
  • Services offered at Motor City ATMs: cash withdrawals and deposits, cheque deposits, pay bills for already set up bill payment vendors, transfer money between your accounts, balance inquiries – Our ATMs will also be sanitized as often as possible.
  • Services offered at other credit union ATMs: Cash withdrawals and deposits, balance inquiries
  • Services offered at partner ATMs (such as Circle K convenience stores and Manulife ATMs): Cash withdrawals and balance inquiries
• Online banking
  • Services offered: account/membership information, transfer of funds, bill payments, Interac e-Transfer, view e-statements, order cheques, change your contact information
• Mobile App (Click here to download)
  • Services offered: account/membership information, transfer of funds, bill payments, Interac e-Transfer, deposit anywhere cheque depositing
• Cashback at Point of Sale Terminals
  • Be sure to utilize taking out cash at many different businesses who offer cash back with your Point of Sale purchase.
• Motor City Credit Card
  • Utilize your Motor City credit card to make payments during this time, to view your Motor City credit card info click here to log in to MyCardInfo.

Motor City continues to actively monitor the situation with COVID-19. At this time our branch structure and closures will remain the same as communicated on March 19^th with only our Tecumseh Road East Branch and Commerical Lending Center open both Monday to Friday, 9AM-5PM.

Reminders and New Updates:

• We continue to remind members to avoid banking in branch as much as possible. An extensive list of ways to bank outside of the branch can be found below in our March 19^th update or by clicking here. Some new actions we are taking in branch:
  • Limiting the amount of members who may enter the branch, to avoid delays or waiting in line please bank outside of the branch
  • Adding floor guidance for social distancing measures to protect you and our staff
• We strongly encourage members to utilize our Member Assistance line at 519-944-7333 (Monday to Friday, 9AM-5PM) to call ahead and see if your inquiry/transaction can be done outside of the branch. Here are some transactions/services we are able to perform over the phone through our Member Assistance line:
  • Account/Membership information and requests
  • Transfer of funds between your accounts
  • Bill payments
  • Investment renewals
  • Direct deposit and withdrawal information
  • Mortgage/loan/line of credit payment deferral requests
• We are experiencing a high volume of request to process mortgage, loan and line of credit payment deferral request and are responding as quickly as possible. We assure you that your request will be looked at and we ask for members to be patient when waiting for an answer/call back.
• Your Motor City credit card has had its “Tap” contactless payment limit increased to $250 from $100 per transaction at retailers who accept higher limits to reduce the need to touch point of sale machines.
• Be on the lookout for fraud. There is an increasing number of reports of fraudsters trying to take advantage of people with COVID19 related scams. Stay vigilant and don’t click or give away any personal information if it seems suspicious. More information from the government can be found by clicking here.

We will continue to be there no matter what circumstance comes up in the coming weeks or months. Please do not hesitate to reach out at any time.

Motor City’s CEO Rob Griffith has released the following letter to members in regards to COVID-19 and the actions we are taking:

Dear Member,

During this rapidly changing public health situation, we understand that many members lives are being impacted as a result of Covid-19, and our top priority is the safety of our members, our employees, and our friends in the community. We continue to assess the needs of our members and have been taking action based on recommendations from public health authorities, including the Ontario Ministry of Health and Health Canada.

At Motor City Community Credit Union, you can count on us as we continue to deliver quality financial products and services. But, over the coming days and weeks, you may notice a temporary change in how we offer some services. It is of the utmost importance that our members know that we will continue to do our best to help you achieve your financial goals. Should you need extra support to ease financial stress, please contact us.

No matter what, we’ll get through this together as community partners. We encourage you to visit our Website, Facebook, or Twitter for any updates at Motor City.

As we continue to closely monitor the situation, our thoughts are with those who have been affected by Covid-19, including front line workers who are helping beyond measure.

Robert Griffith
Chief Executive Officer
Motor City Community Credit Union

Important Updates for You:

Temporary Branch Closures

Motor City Community Credit Union has made the tough decision to temporarily close some locations. Beginning Friday, March 20 until further notice, the following locations will be temporarily closed:

• Market Square – 1375 Walker Rd
• City Centre – 189 City Hall Sq.

Please know these locations have not been affected directly by the virus.

The Tecumseh Road East Branch and the Commercial Lending Centre will remain open.

Reducing Hours

We are reducing our hours to 9:00am to 5:00pm, Monday to Friday effective Monday March 23^rd at our Tecumseh Road East branch.

The Tecumseh Road East branch will also be closed on Saturdays effective immediately.

The Commercial Lending Centre hours remain unchanged.

We Are Here for You

For over 80 years we have been there during the good times and the bad. We are ready to support members with their needs and we are offering the following to ease financial stress:

• Up to a 6 month payment deferral for loans, mortgages, and lines of credit
• Flexible solutions as needed for your specific situation

We encourage you to reach out to your Financial Services Representative directly to discuss your needs or contact our Member Assistance Line at 519-944-7333 (Monday – Friday, 9:00am – 5:00pm). For your commercial needs, please contact your Commercial Account Manager or call 519-977-6939.

We are here for you and we will assist you in any way we can. It is now more important than ever that you know that We See What You See.

Banking Outside of the Branch

We ask all members to perform as many banking functions as they can outside of our branch during these unprecedented times. Below are the methods you can use to transact remotely without visiting a branch to ensure you financial needs are still met:

• Call our live Member Assistance Line at 519-944-7333 (Monday – Friday, 9:00am – 5:00pm)
  • Services offered: account/membership information, transfer of funds, bill payments, investment renewals, set up an appointment
• ATMs
  • Services offered at Motor City ATMs: cash withdrawals and deposits, cheque deposits, pay bills for already set up bill payment vendors, transfer money between your accounts, balance inquiries – Our ATMs will also be sanitized as often as possible.
  • Services offered at other credit union ATMs: Cash withdrawals and deposits, balance inquiries
  • Services offered at partner ATMs (such as Circle K convenience stores and Manulife ATMs): Cash withdrawals and balance inquiries
• Online banking
  • Services offered: account/membership information, transfer of funds, bill payments, Interac e-Transfer, view e-statements, order cheques, change your contact information
• Mobile App
  • Services offered: account/membership information, transfer of funds, bill payments, Interac e-Transfer, deposit anywhere cheque depositing
• Cashback at Point of Sale Terminals
  • Be sure to utilize taking out cash at many different businesses who offer cash back with your Point of Sale purchase.
• Motor City Credit Card
  • Utilize your Motor City credit card to make payments during this time, to view your Motor City credit card info click here to log in to MyCardInfo.

Respect Our Guidelines if you Plan to Visit a Branch

To protect our members, staff and community we have implemented the following in our branch:

• Heightened cleaning procedures at all locations, with special focus on high traffic, high touch areas
• Hand sanitizing stations are readily available at all locations
• Strong hygiene and health-related best practices among employees and visitors; this includes personal contact etiquette such as refraining from hand shaking.
• Requiring employees to stay home if they are sick or have any symptoms
• Ongoing and regular monitoring, evaluation and action

Please do not enter the branch if you have a fever and/or cough and difficulty breathing and any of the following:

• Travelled outside of Canada. Anyone who has returned from outside of Canada should not enter the branch for a minimum of 14 days
• Close contact with a confirmed or probable case of COVID-19
• Close contact with a person with acute respiratory illness who has been outside of Canada in the 14 days before their symptom onset

If you do enter our branch, please respect the following guidelines:

• Avoid person to person contact
• Maintain a safe distance

As always if you have any further questions please do not hesitate to reach out. We are in this together.

Motor City Community Credit Union branches are currently all open with no service disruptions.

Please remember to review our guidelines below if you need to visit a branch and review the extra precautions we are taking. We continue to closely monitor the situation and are following the guidelines released by our local and national health professionals as they become available. 

Reminder: our phone lines are available Monday to Friday from 9AM-5PM for assistance with a live representative. Please dial 519-944-7333 option 3, or if you are out of the country please use our toll free number: 1-866-252-0123

Motor City Community Credit Union is committed to the health and safety of our employees and members

Please do not enter the branch if you have a fever and/or cough and difficulty breathing and any of the following:

• Travelled outside of Canada. Anyone who has returned from outside of Canada should not enter the branch for a minimum of 14 days

OR

• Close contact with a confirmed or probable case of COVID-19

OR

• Close contact with a person with acute respiratory illness who has been outside of Canada in the 14 days before their symptom onset

We encourage members to utilize our digital options such as online banking, our mobile app, and ATM’s. 

We also ask our members to take advantage of our live phone assistance instead of visiting a branch to encourage social distancing. Please call 519-944-7333 option 3 to speak with a live representative during the hours of 9AM-5PM, Monday to Friday.

If you do enter our branch, please respect the following guidelines:

• Avoid person to person contact
• Maintain a safe distance

For more information about the virus, including how to be prepared, and updates, please visit the Government of Canada website.