April 7, 2021
With the recent Provincial announcement of a State of Emergency and Stay at Home Order for four weeks, Ontarians are being directed to stay home unless you require essentials. As Motor City is considered an Essential Service, our branch hours remain unchanged:
Tecumseh Road East: Monday to Friday, 9:30AM to 4:30PM
Market Square: Monday to Friday, 9:30AM to 4:30PM
Member Assistance Line: Monday to Friday - 9:00AM to 5:00PM
We thank you for your continued understanding and support during this unprecedented time.
In light of the recent Provincial announcement, we have decided to reopen our doors to walk-in traffic. This means that members will no longer be required to make an appointment to perform daily transactions.
With the announcement by the Provincial Government declaring the State of Emergency and issuing the Stay-at-Home order, we will be updating our operations so we can continue to offer exceptional service while prioritizing the health and safety of our staff and members.
Effective January 18, 2021, all In-Branch service will be Appointment Only and will be limited to Essential Transactions. All other transactions/services must be completed remotely either over the phone by calling our Member Assistance Line at 519-944-7333, using an ATM, or by using Online and Mobile Banking. Online Banking access can be setup over the phone as well.
Any general inquiries relating to Mortgage, Line of Credit and Loan products can also be made over the phone or by emailing us.
Tecumseh Road East: Monday to Friday. Appointments available 9:00AM to 5:00PM
Market Square: Monday to Friday. Appointments available 9:00AM to 5:00PM
Member Assistance Line: Monday to Friday - 9:00AM to 5:00PM
| Transaction/ Service | Phone | ATM | Online Banking | Mobile Banking |
|---|---|---|---|---|
| Stop Payment | X | |||
| Bill Payment | X | X (Motor City ATMS) | X | X |
| Transfer | X | X (Any Credit Union ATM) | X | X |
| Balance Inquiry | X | X | X | X |
| Cash Deposit | X (Any Credit Union ATM) | |||
| Cheque Deposit | X (Any Credit Union ATM) | X | ||
| Cash Withdrawal Under $500 (per 24 hours) | X | |||
| New Bill Payment Set Up | X | X | X | |
| Direct Deposit/ Automatic Withdrawal Information | X | |||
| Investment Renewals | X | |||
| Account Opening for Existing Members | X | |||
| Account Closure | X |
As Windsor-Essex moves into Stage 3 of the Province’s economic reopening plan, we are happy to announce the reopening of our Market Square Branch.
Please note that our branch at 6701 Tecumseh Road East will continue operate with hours remaining 9:30AM to 4:30PM, Monday to Friday.
Upon entering any branch, members will be required to:
Most other transactions can be completed by ATM, Online Banking, Member Assistance Phone Line, or Mobile App
Our Member Assistance Line (519-944-7333) will continue to be available Monday - Friday from 9:00am - 5:00pm. This service is operated by Motor City staff and we strongly encourage members to call ahead and see if your inquiry/transaction can be done outside of the branch.
While Windsor and most of Essex County move into phase 2 of the economic reopening plan, we continue to operate under specific mandates set out by our local authorities. In response to the Class Order of June 23 from the Medical Officer of the Windsor-Essex County Health Unit, Motor City is adopting a requirement of a mandatory face mask for any person entering any Motor City location.
Please note that our branch at 6701 Tecumseh Road East will continue to be the only open branch with hours remaining 9:30AM to 4:30PM.
Please continue to only visit the branch if you need one of the following:
Most other transactions can be completed by ATM, Online Banking, Member Assistance Phone Line, or Mobile App
Our Member Assistance Line (519-944-7333) will continue to be available Monday - Friday from 9:00am - 5:00pm. This service is operated by Motor City staff and we strongly encourage members to call ahead and see if your inquiry/transaction can be done outside of the branch.
As many of our members begin returning to work we want ensure we are able to accommodate their needs while also ensuring we are continuing to keep the well-being of our team, our members, and the community we serve a priority.
Beginning Monday June 8, 2020 we are updating our operating hours at our only open branch (6701 Tecumseh Road East) to the following:
Please continue to only visit the branch if you need one of the following:
Our Member Assistance Line (519-944-7333) will continue to be available Monday - Friday from 9:00am - 5:00pm. This service is operated by Motor City staff and we strongly encourage members to call ahead and see if your inquiry/transaction can be done outside of the branch.
Update: This program has ended. Click here for Collabria Covid-19 Updates
Minimum Payment Deferral
Cardholders impacted by COVID-19 can request Deferral of Minimum Payments and the Promotional Interest Rate bundle will be approved for up to 3 months at a time. Members are asked to call the Collabria Contact Centre at 1-855-341-4643 to request Deferral of Minimum Payments. Cardholders can call in after 3 months and can be extended to 6 months, if needed.*
Reduced Interest Rate of 10.9%
Members who are Collabria cardholders and are experiencing a financial hardship due to the impacts of COVID-19 are asked to call the Collabria Contact Centre at 1-855-341-4643 to request their interest rate be reduced to 10.9% for up to 6 months. Interest rates on purchases and cash advances reduced to 10.9% for up to 6 months.^
*Cardholder can apply to defer their payments in three-month increments, with an option to extend for another three months if they are still experiencing financial hardship due to the COVID-19 pandemic.
^This offer will be available to all qualified cardholders, except those with Centra Gold cards who are already in a low interest rate product (note - Cardholders with Centra Gold will continue to be eligible for the Payment Deferral program).
Nothing is more important to us than the well-being of our team, our members, and the community we serve.
For this reason, as of Thursday, April 2, 2020 we have decided to further reduce our operating hours at our only open branch (6701 Tecumseh Road East) to the following:
Please only visit the branch if you need one of the following:
Our Member Assistance Line (519-944-7333) will continue to be available Monday - Friday from 9:00am - 5:00pm. This service is operated by Motor City staff and we strongly encourage members to call ahead and see if your inquiry/transaction can be done outside of the branch.
We ask all members to perform as many banking functions as they can outside of our branch during these unprecedented times. Below are the methods you can use to transact remotely without visiting a branch to ensure you financial needs are still met:
Motor City continues to actively monitor the situation with COVID-19. At this time our branch structure and closures will remain the same as communicated on March 19th with only our Tecumseh Road East Branch and Commerical Lending Center open both Monday to Friday, 9AM-5PM.
Reminders and New Updates:
We will continue to be there no matter what circumstance comes up in the coming weeks or months. Please do not hesitate to reach out at any time.
Dear Member,
During this rapidly changing public health situation, we understand that many members lives are being impacted as a result of Covid-19, and our top priority is the safety of our members, our employees, and our friends in the community. We continue to assess the needs of our members and have been taking action based on recommendations from public health authorities, including the Ontario Ministry of Health and Health Canada.
At Motor City Community Credit Union, you can count on us as we continue to deliver quality financial products and services. But, over the coming days and weeks, you may notice a temporary change in how we offer some services. It is of the utmost importance that our members know that we will continue to do our best to help you achieve your financial goals. Should you need extra support to ease financial stress, please contact us.
No matter what, we’ll get through this together as community partners. We encourage you to visit our Website, Facebook, or Twitter for any updates at Motor City.
As we continue to closely monitor the situation, our thoughts are with those who have been affected by Covid-19, including front line workers who are helping beyond measure.
Robert Griffith
Chief Executive Officer
Motor City Community Credit Union
Motor City Community Credit Union has made the tough decision to temporarily close some locations. Beginning Friday, March 20 until further notice, the following locations will be temporarily closed:
Please know these locations have not been affected directly by the virus.
The Tecumseh Road East Branch and the Commercial Lending Centre will remain open.
We are reducing our hours to 9:00am to 5:00pm, Monday to Friday effective Monday March 23rd at our Tecumseh Road East branch.
The Tecumseh Road East branch will also be closed on Saturdays effective immediately.
The Commercial Lending Centre hours remain unchanged.
For over 80 years we have been there during the good times and the bad. We are ready to support members with their needs and we are offering the following to ease financial stress:
We encourage you to reach out to your Financial Services Representative directly to discuss your needs or contact our Member Assistance Line at 519-944-7333 (Monday – Friday, 9:00am – 5:00pm). For your commercial needs, please contact your Commercial Account Manager or call 519-977-6939.
We are here for you and we will assist you in any way we can. It is now more important than ever that you know that We See What You See.
We ask all members to perform as many banking functions as they can outside of our branch during these unprecedented times. Below are the methods you can use to transact remotely without visiting a branch to ensure you financial needs are still met:
To protect our members, staff and community we have implemented the following in our branch:
Please do not enter the branch if you have a fever and/or cough and difficulty breathing and any of the following:
If you do enter our branch, please respect the following guidelines:
As always if you have any further questions please do not hesitate to reach out. We are in this together.
Motor City Community Credit Union branches are currently all open with no service disruptions.
Please remember to review our guidelines below if you need to visit a branch and review the extra precautions we are taking. We continue to closely monitor the situation and are following the guidelines released by our local and national health professionals as they become available.
Reminder: our phone lines are available Monday to Friday from 9AM-5PM for assistance with a live representative. Please dial 519-944-7333 option 3, or if you are out of the country please use our toll free number: 1-866-252-0123
Travelled outside of Canada. Anyone who has returned from outside of Canada should not enter the branch for a minimum of 14 days
OR
OR
Close contact with a person with acute respiratory illness who has been outside of Canada in the 14 days before their symptom onset
We encourage members to utilize our digital options such as online banking, our mobile app, and ATM’s.
We also ask our members to take advantage of our live phone assistance instead of visiting a branch to encourage social distancing. Please call 519-944-7333 option 3 to speak with a live representative during the hours of 9AM-5PM, Monday to Friday.
For more information about the virus, including how to be prepared, and updates, please visit the Government of Canada website.
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