Yes. You will have to set up enhanced login security features for each individual account you have. If you choose, you can select the same caption and security questions for your accounts.

Security registration is not available via Mobile Banking for the initial setup of your enhanced login security features. Your mobile device can be registered after you have completed the initial setup on your personal computer.

Registering your computer places a permanent cookie on your computer for identification purposes.  This ensures that each time you login to Online Banking you are recognized and will not be asked to answer your security question.

Clearing your computer’s cookies will delete your registration. Online Banking will in turn prompt you to register your computer again.

It is important to register your computer only if you are the owner of the computer (such as a home PC) or its sole user (such as a personal work PC). More than one computer can be registered. Do not register shared computers (for example, shared work computers or computers accessible in public libraries, etc.).

All accounts, single or joint will be asked to set up a set of security questions. It is important, therefore, that if you operate a joint account, all account holders need to be aware of the answers to the selected security questions. You can select specific security questions geared for joint accountholders.

If you have answered your security question incorrectly three times and are locked out, you will need to call Motor City Community Credit Union at 519-944-7333 during regular business hours. While you are locked out of online banking, you can continue to access your account using telephone banking as well as doing ATM and POS transactions.

Simply click the ‘Forgot your answer(s)?’ link and follow the prompts. Should you need further assistance, call Motor City Community Credit Union during regular business hours and they will walk you through the process.

Simply call Motor City Community Credit Union during regular business hours and we will reset this for you to choose a new image and caption.

If you forget your Password, use our Self-Service Login Features to reset your Password. Your Password can only be reset online if you are enrolled with Increased Authentication. For security reasons, your Password cannot be changed over the telephone.

These new enhanced login security features are designed to provide further protection for your personal information. Motor City Community Credit Union encourages you to set up your enhanced login security features as soon as you are prompted. Your security image and caption let you know that we are who we say we are. If you don’t see your security image and caption when you attempt to login, please contact us at 519-944-7333, during regular business hours.

Your security is our priority.  Motor City Community Credit Union makes every attempt to ensure that your personal and financial information is safe and secure. These new enhanced login security features further protect your online personal information.

Once you login to online banking, click on the “My Profile” button located on the top menu bar. Then click on “Change Security Questions” button on the left side menu and simply follow the prompts.