Enhanced Security for Online Banking
Increased Authentication with 2-Step Verification
Fight back against rising fraud with our 2-Step Verification feature. Adding an extra layer of security to your authentication process, it ensures your financial data is always safe. This added security feature will provide you with an additional layer of protection when logging in and using Online Banking.
How it works
2-Step Verification replaces the use of static challenge questions and answers with dynamically generated one-time verification codes. Verification codes will be sent to you via text message (SMS) or email to confirm your identity during high-risk logins, such as a login from a new device or location.
It's more secure - Because of the brief duration of the use of generated verification codes, verification codes are inherently more secure than standing challenge questions and answers.
How do I set up 2-Step Verification?
- When logging into Online Banking via a Desktop or Mobile App, you will be presented with an Enable 2-Step Verification enrollment screen.
- Register either a mobile phone number or email address by clicking the corresponding Send Code button. A one-time verification code is sent in a notification to the mobile phone or email address that was entered.
- The Enter Your Verification Code screen, which is now displayed and awaiting input of the code. Once the verification code is entered, select Continue to submit the code for verification.
- When the submitted verification code is verified, the Enter Your Verification Code screen is updated with the message “Enrollment complete”, confirming that the enrollment was successful. Select the Continue button to end the enrollment process and continue to Online Banking.
Future High-Risk Logins
After successfully enrolling in 2-Step Verification, whenever authentication is stepped up for high-risk logins (ex. login from a new device or location), you will be presented with the Enter Your Verification Code verification screen. At the same time, a one-time verification code will be sent to the mobile phone or email address you registered during enrollment. If you set up both an email address and mobile phone number, you will be prompted to where you would like the one-time verification code to be sent.
At any time after enrollment, members can add or edit the mobile phone number and/or email address used in 2-Step Verification notifications. This can be found in the Profile and Preferences section of Online Banking on a Desktop or the Settings section in the mobile app.