Enhanced Security for Online Banking

Increased Authentication with 2-Step Verification

Fight back against rising fraud with our 2-Step Verification feature. Adding an extra layer of security to your authentication process, it ensures your financial data is always safe. This added security feature will provide you with an additional layer of protection when logging in and using Online Banking.

How it works

2-Step Verification replaces the use of static challenge questions and answers with dynamically generated one-time verification codes. Verification codes will be sent to you via text message (SMS) or email to confirm your identity during high-risk logins, such as a login from a new device or location.

It's more secure - Because of the brief duration of the use of generated verification codes, verification codes are inherently more secure than standing challenge questions and answers.

How do I set up 2-Step Verification?

  1. When logging into Online Banking via a Desktop or Mobile App, you will be presented with an Enable 2-Step Verification enrollment screen.
  2. Register either a mobile phone number or email address by clicking the corresponding Send Code button. A one-time verification code is sent in a notification to the mobile phone or email address that was entered.
  3. The Enter Your Verification Code screen, which is now displayed and awaiting input of the code. Once the verification code is entered, select Continue to submit the code for verification.
  4. When the submitted verification code is verified, the Enter Your Verification Code screen is updated with the message “Enrollment complete”, confirming that the enrollment was successful. Select the Continue button to end the enrollment process and continue to Online Banking.

Future High-Risk Logins

After successfully enrolling in 2-Step Verification, whenever authentication is stepped up for high-risk logins (ex. login from a new device or location), you will be presented with the Enter Your Verification Code verification screen. At the same time, a one-time verification code will be sent to the mobile phone or email address you registered during enrollment. If you set up both an email address and mobile phone number, you will be prompted to where you would like the one-time verification code to be sent.

Maintenance

At any time after enrollment, members can add or edit the mobile phone number and/or email address used in 2-Step Verification notifications. This can be found in the Profile and Preferences section of Online Banking on a Desktop or the Settings section in the mobile app.

Self-Serve Reset Password - New Feature

Self-Serve Reset Password is a digital banking feature that allows you to reset your Online Banking Password whenever you need to, at the time you need to.

Note: Currently, Self-Serve Reset Password is only available for Personal Members. Small Business Members will need to continue to call our Member Assistance Line to reset their password.

How do I reset my Online Banking Password?

  1. To reset your Password, select the Forgot Password or Locked Out? link on the Login screen.
  2. Selecting Forgot Password or Locked Out? link will open the Please Verify Yourself screen. Complete the Please Verify Yourself screen by entering your Flex Card Debit Card Number and the last three (3) digits of your Social Insurance Number (SIN).
  3. A one-time verification code will be sent to the mobile phone or email address you registered during enrollment of 2-Step Verification. If you set up both an email address and mobile phone number, you will be prompted to where you would like the one-time verification code to be sent.
  4. Upon receipt of the verification code from a text message or email, enter the code in the Enter Verification Code field on the Enter Your Verification Code screen and select Continue to submit the code for verification. If the submitted code is valid, the Enter Your Verification Code screen re-displays with the confirmation message "Verification Code Successfully Validated". Select the Continue button to enter in a new Password.
  5. Create and confirm your new password using the following criteria:
    • You cannot reuse one of your previous 10 passwords
    • Must be 9-30 characters in length
    • Must contain one (1) upper case letter, one (1) lower case letter and one (1) number. Special characters may also be added.
  6. A Success screen will appear. Select Go To Login to login to Online Banking using your new password.

Watch a step-by-step guide to enrolling in 2-Step Verification and resetting your password