Member Updates

Online/Mobile Banking Password Update Expand/Collapse

June 12th, 2019

On June 19th, 2019 Motor City will be upgrading to alpha numeric passwords (Personal Access Code, PAC) for online/mobile banking to provide even more security to your financial information. This type of password is standard for most online accounts across many industries; you probably use this type of password for most of your other accounts and profiles across the internet.


Important: your 16 or 19 digit PAN (debit card) number you use to login WILL NOT change, only your current 5 digit numeric PAC.
The “Remember Me” and “Saved Logins” features will also not be affected.

Follow these steps when logging into online banking for the first time after June 19th:

  1. Enter your existing 16-19 digit PAN (debit card) number and old 5 Digit PAC in the online banking or mobile banking login area as normal.
  2. In the next screen, you will be prompted to enter your old PAC again. Below this, you will then be asked to create your new secure alphanumeric password.
  3. Create your new alpha numeric PAC between 8-30 characters that has 1 upper case letter, 1 lower case letter and 1 numeric value. Limited special characters may also be added.  
    • Tip! To avoid being hacked, creat a long password with special characters and nonsense/random words. Also avoid using comon information about yourself or passwords you use for other accounts. 
  4. Re-enter this new PAC to confirm it is correct.
    • Note: If you are having issues with creating a new password that satisfies the requirements, click on “Online Banking Help” for more information and assistance.
  5. Once completed you will be logged into online banking as normal.
  6. Going forward you will only use this new PAC, your old 5 digit back will no longer work.

Take Note:

Similar to last year when we upgraded systems, you will need to re-save any passwords your internet web browser is storing for you on your computer or smartphone. Motor City does not control these settings and they are specific to your device and internet browser. Simply Google “How to update my saved passwords for [web browser you use (i.e. Chrome, Internet Explorer, Fire Fox, Edge)]”

Again, the “Remember Me” (on computers) and “Saved Logins” (on the mobile app) features offered by Motor City will not be affected by this as the 16 or 19 digit debit card number you enter is NOT affected and will remain the same.

Contact Us for More Info or Assistance


2019 Member Share Offering Dividend Declared Expand/Collapse

June 3rd, 2019

Motor City is happy to announce the declaration of a dividend of 3.02% on the Series 1996 and 2005 Class A Investment Shares. Our 2018 Series was declared at 4.00%. Dividends will be paid in the coming weeks.

By investing in Motor City’s Investment Shares, members provide an increased capital base for our future growth. A strong capital base ensures that we continue to expand and offer competitively priced products and services to meet all our member’s financial needs.

We are extremely proud to have had another prosperous year and are excited that our members are able to benefit from continued successful accomplishments.

New Interac e-Transfer® Features Expand/Collapse

April 3rd, 2019

Motor City is pleased to offer two new exciting e-Transfer® features to our members.  The Request Money and Autodeposit features are now live and will help members get their money faster with the security you know and trust from Interac.  Below are some more details on the new features so you can start taking advantage of them.

Request Money

Interac e-Transfer® Request Money allows you to request money you are owed from anyone with a valid email address or mobile number and a bank account at any Canadian Financial Institution that supports this feature.

After you send a request for money, the recipient is notified instantly and can accept the request. After it is accepted, the requested amount will be automatically deposited into your account and a notification will be sent to you informing you that the funds have been deposited to your account.

This feature is perfect for anyone who is owed money, from that friend who still hasn’t paid you back for that concert ticket to a business owner looking to receive payments.

How it works

  1. Log in to online banking or the mobile App and navigate to “Request Interac e-Transfer®” feature found within the “Transfers" section.
  2. Create a new contact or select a pre-existing contact that you wish to send the request for money to.
  3. Type in the amount you are requesting and select the account you want the funds deposited into. You can add a personalized message outlining the nature of the request, an invoice number and a due date if needed.
  4. After the request has been fulfilled funds are deposited into the specified account you selected and you are notified.
Note: when you initiate a Request Money your account will be subject to a service charge when the other person accepts the request and the funds are deposited into your account. As an introductory offer Motor City will waive this charge. When the new fee takes affect, a message will appear before you confirm the transaction.



Autodeposit

This feature allows the money you are being sent from an Interac e-Transfer® to be automatically deposited into your account without having to answer a security question. All you need to do is register your email address with Interac, and any e-Transfer® sent to that email address will automatically be deposited into your chosen account. This service is free to sign up for and free to use!

How it works

  1. Set up your email:
    1. In Online Banking: navigate to “Send Interac e-Transfer” under “Transfers.” In the center of the screen click on “Autodeposit” and follow the instructions.
    2. In the Mobile App: navigate to “Settings,” select “INTERAC e-Transfer®,” click on “Autodeposit” and then follow the instructions.
  2. Select your primary account where you want transfers to be deposited to automatically.
  3. An email notification will be sent out to complete registration. Once completed you can now receive an e-Transfer® without having to answer a security question.


Still Have Questions? Ready to get started?

Interac® is a registered trademark of Interac Inc. Used under license.

Important information regarding your new Flex Card debit card in the United States and abroad Expand/Collapse

October 2019

Please be advised that we have been experiencing issues with our new Flex Card debit cards not working at some ATMs and POS terminals in the United States and Internationally. Our debit card provider is working to resolve this issue but we do not have an estimated resolution date or a guaranteed way of knowing which ATMs and POS terminals will work properly with the new cards.

We are advising members planning on visiting the United States or other countries to plan ahead by visiting a branch to withdrawal sufficient USD funds or have an alternative form of payment at your disposal such as a Credit Card. We apologize for this inconvenience and continue to investigate diligently with our debit card provider.


StatCan Data Request to Banks re: financial transaction data Expand/Collapse

On October 26, a Global News media story reported that Statistics Canada (StatCan) plans to collect “individual- level financial transactions data” and sensitive information, like social insurance numbers (SIN), from Canadian financial institutions to develop a “new institutional personal information bank” (PID).

Read More

Collabria Credit Cards New Authentication Tool for Online Shopping Expand/Collapse

We would like to alert you of an update to the authentication tool used by Visa and Mastercard for online shopping. Currently, Visa uses a service called Verified by Visa and Mastercard uses Mastercard Securecode.

Effective September 25th, Collabria will be transitioning to 3D Secure to authenticate both Visa and Mastercard online purchases.

While no action is required by you as transition to this new tool is automatic, please take note of what to expect and how it impacts your members. For details, please read these FAQs.

CUETS credit card historical data no longer available, October 1, 2018 Expand/Collapse

​Effective October 1, 2018, members will no longer have access to CUETS Financial credit card transaction data through online banking and after October 1 all historical credit card transaction data received from CUETS Financial will be removed.

If you want to have a record of or continue to access to your transactional history, here are some options:

  • From online banking: Access your transactions before October 1, 2018 and download or print your history. If you who would like to keep your spending history you could re-link your CUETS Financial credit card via the Linked External Accounts feature of PFM
  • From CUETS Financial Online Banking: Continue to access your historical and future credit card transactions after October 1, 2018 by using your current login credentials for CUETS Financial Online Banking. If you are not currently enrolled, you can visit cucardsonline.com and click the "New User/Enrol Now" link.

Redemption of Class B shares (Patronage Shares) Expand/Collapse

Please note that the Board of Directors of Motor City Community Credit Union has authorized the redemption of all outstanding Class B shares (Patronage Shares) effective July 15, 2018. The proceeds from the redemption of the shares will be deposited into members Chequing or Savings Accounts automatically.

If you received a letter from us asking that you bring your share certificates into a branch, please note that you do not need to do this. The process will be done automatically and no action is needed from the member.

If you have any other questions, please feel free to contact us for more information.



2018 Member Share Offering Dividend Expand/Collapse

We are happy to announce the declaration and payment of a dividend of 3% on the Series 1996 and 2005 Class A Investment Shares.

By investing in Motor City’s Investment Shares, members provide an increased capital base for our future growth. A strong capital base ensures that we continues to expand and offer competitively priced products and services to meet all our member’s financial needs.

Motor City is extremely proud to have had another prosperous year and are excited that their members are able to benefit from continued successful accomplishments.



Equifax Breach - Update Expand/Collapse

Message from Equifax:

With respect to potentially impacted Canadian citizens, the investigation determined that personal information of approximately 8,000 Canadian consumers was impacted. In addition, it also was determined that some of the consumers with affected credit cards announced in the company’s initial statement are Canadian (we are in the process of identifying which of those consumers are Canadian). The company previously had stated that there may have been up to 100,000 Canadian citizens impacted; however, that number was preliminary and did not materialize. The forensics investigation was comprehensive and complete and we are confident that all Canadian data that was subject to the cybersecurity incident has been thoroughly evaluated.

As we previously committed, Equifax will notify impacted Canadians by mail and offer them free credit monitoring and identity theft protection. We will notify you as the first batch of letters to impacted Canadians is mailed, so that you are not caught unprepared.

Equifax in the News

Source: USA Today

SAN FRANCISCO — Equifax said hackers may have stolen the personal information of 2.5 million more U.S. consumers than it initially estimated, bringing the total to 145.5 million.

The company said the additional customers were not victims of a new attack but rather victims who the company had not counted before. Equifax hired the forensic security firm Mandiant to investigate the breach, and it finished its report on Sunday.
News of the new victims comes on the eve of congressional testimony to be given by Equifax’s former CEO Richard Smith, who will address a House subcommittee on Tuesday. He was forced into retirement last week in the wake of the attack.

In prepared remarks posted Monday, Smith said the hack was possible because someone in Equifax's security department didn’t patch a flaw the company had been alerted to by the U.S. Computer Emergency Readiness Team.

A scan performed later to check that the patch had been implemented failed to detect that it hadn’t, Smith said. He gave no reason why the company's workers failed to install the so-called Apache Struts upgrade.

The company has been dogged by criticism of its response to the breach. The website and call centers it established to serve customers faltered. Many consumers faced error messages on the website and couldn't reach anyone at Equifax by phone.

Equifax said the feature on its website that allows U.S. consumers to check if their information was stolen will be updated to add the newly-listed consumers no later than October 8.
Ex-Equifax CEO Richard Smith apologizes; doesn't say why a fix wasn't carried out
The news for those outside of the United States was better. Mandiant was able to confirm that no Equifax databases located outside of the United States were accessed by the attackers.

In addition, Equifax had originally believed that as many as 100,000 Canadians were affected by the breach. However, the Mandiant review found that only about 8,000 were.

2016 Member Share Offering Dividend Expand/Collapse

We are happy to announce the declaration and payment of a dividend of 2.75% on the Series 1996 and 2005 Class A Investment Shares.

By investing in Motor City’s Investment Shares, members provide an increased capital base for our future growth. A strong capital base ensures that we continues to expand and offer competitively priced products and services to meet all our member’s financial needs.

Motor City is extremely proud to have had another prosperous year and are excited that their members are able to benefit from continued successful accomplishments.

 

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